30 Day Money Back Guarantee
We know Tabcat can give you peace of mind when finding your cat, kitten or pet, equally your satisfaction is extremely important to us, that’s why Tabcat comes with a 30 day money back guarantee.
We are also happy to replace or troubleshoot any products under our 2 year manufacturer warranty.
In order to process your return/replacement please do the following:
1) Contact our customer care team on 0208 207 0880 or [email protected] and explain the problem. We may be able to help you without the need for return.
2) If we cannot solve your issue, please include all the details on the Returns Form and send your product in its original packaging and by signed delivery.
Your satisfaction is very important to us, that’s why Tabcat comes with a 30 day money back guarantee.
All you have to do is complete the Returns Form
Send the form back with the product in its original condition and packaging, with all items supplied to:
Loc8tor Ltd, Octagon House, The Ridgeway, Mill Hill, London, NW7 1RL, United Kingdom.
OR if you’re located in the USA, please contact [email protected] or visit www.tabcat.com
We recommend that you return via Postal Service “e.g Royal Mail signed for 2nd Class” as we can’t be responsible for items lost in the post.
Please Note: You may be charged for missing and/or damaged items. T&C’s Apply
You can return your item under your 2 Years Manufacturer’s Warranty for testing. – products must be returned by “signed delivery” in suitable protective packaging. This warranty does not apply to products that have been subject to misuse, negligence, tampering or has been modified in any way. We will check all items returned as damaged or defective for any hardware faults.
If you’d like to return the item, please fill out the Returns Form
Please include the Returns Form and ALL Items (Tags & Handset) back to:
Loc8tor Ltd, Octagon House, The Ridgeway, London, NW7 1RL, United Kingdom
OR if you’re located in the USA please contact [email protected] or visit www.tabcat.com
*Please exclude all batteries from returned items
We do suggest sending back both the handset and the tag so that we can test both units for any faults. Moreover we do understand that you wouldn’t want your cat to be left without a tracker, therefore we will happily accept the faulty item on it’s own. Please ensure that your Tag has been unregistered from the Handset before sending it back, otherwise we’ll be unable to test it. Please include the Returns Form
Please contact us if you have received an item that you did not order.
If we suggest you return, please return via Postal Service on a tracked delivery service. Please do not return via courier or Royal Mail Special Delivery, as we will not be able to refund you the full returns postage cost. You can contact us directly for advice on the best method – [email protected]