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These Terms and Conditions only apply to sales of items made directly between Loc8tor (trading as Tabcat) and the end user. By placing an order with us you are bound by these terms unless agreed otherwise in writing.
“The company”, “Loc8tor”, “Tabcat”, “our”, “us” and “we” refers to the seller whose trading style appears on your order and invoice. “The customer”, “the purchaser”, “you” and “your” refers to the original company, organisation or individual who purchases goods and/or services directly from us or anyone acting for or on behalf of any such purchaser. “Consumer” refers to any person who is acting for purposes which are outside his trade, business or profession. In all cases, for ‘he’ read ‘he or she’. “The site” and “our site” refers to our websites www.mytabcat.com, www.mytabccat.co.uk and www.tabcat.com
These conditions are in place of and exclude all other representations, warranties and conditions except as implied by statute and in particular the purchaser acknowledges that he has relied solely upon his own inspection and skill and judgement and not by reason of any representation by the company. In the absence of a written order from the purchaser, the company’s internal order will constitute the basis of the agreement. Unless expressly accepted in writing by the company any variations of or additions to these conditions in a purchaser’s order or order form will be deemed to be inapplicable.We may, from time to time, change some or all of the terms of this Agreement. The terms which will apply to you are those which appear on our website on the date which you order from us (your ‘order’). You should print out and retain a copy of those terms at the time at which you send us your order.
Descriptive and clerical errors are subject to correction. Orders must be placed by the issue of a valid purchase order or other written communication. Loc8tor reserve the right not to accept any customer order. We will treat your order as an offer to buy and except for retail or mail order sales we will send you an email to confirm receipt of your offer. This e-mail this does not mean that your offer has been accepted. Certain products and offers may only be available to qualifying customers, for example in particular geographical areas.
All prices quoted on our site exclude carriage costs which will be added to your order during the checkout process. VAT, where applicable, has been added to the price of the products at the appropriate rate unless explicitly requested, method of carriage will be at our discretion. Any costs omitted or corrections on your invoice will be invoiced / credited later. All advertised/advised/published pricing is subject to change at any time without notice due to market/currency fluctuations and other factors. Please be advised that whilst prices are shown in local currency all monies are taken in English pounds. In certain instances there may be variations with the amount that you’ve paid and the amount on your card. This is down to exchange rate fluctuations your bank charges you and not something we can control. To avoid any variations we can also except payment by wire transfer in US Dollars or €uros. If a price has risen, we will advise before proceeding with an order if you have specified a different price on your order. All quotations are subject to withdrawal or reasonable variation by the company at any time prior to firm acceptance of an order. No order given to the company based upon a quotation shall be binding upon the company until accepted by the company in writing. The company reserves the right to correct any error or omission or quotation or invoice without prior notice.
We accept payment by cash, cheque, most major credit / debit cards and banker’s draft. We reserve the right not to dispatch goods until your funds have cleared. All costs, charges and expenses incurred by us in recovering any debt shall be paid by you. If a payment is made by cheque which is returned unpaid, you shall be liable for all reasonable costs incurred as a result.
We reserve the right to transfer any debt to us or other elements of our contract with you, or other liabilities in part or whole to a third party.
We reserve the right to liaise with credit reference and other agencies with regard to your status and submit information accordingly and in line with relevant legislation.
All goods remain our property until such a time as they have been paid in full. Goods supplied may not be resold by you until they have been paid for in full, unless the new purchaser is made aware that title remains with us until we have been paid in full.
If goods are resold without our written permission such sale will invalidate any non statutory returns policy that may be in force. Please contact head office to find out more about becoming a Loc8tor reseller.
In most cases, unless agreed otherwise, we dispatch using our preferred carrier. Standard UK Delivery is normally made within 5 working days but no absolute guarantee can be given of this or any other delivery times. Where a premium service is requested (e.g. next day, AM delivery or Saturday) our liability extends only to a refund of the premium should the delivery not be attempted on time. Same-day dispatch is subject to the order being received earlier than that working day’s ‘cut off’ time but this may vary with workload or around holiday periods which you will be notified at the time of order. “Working day” is considered to be Monday to Friday, excluding holidays or any other day on which our offices are closed. Deliveries may be made any time between 9am and 6pm. Our standard delivery service covers most parts of mainland UK. It is essential that someone will be at the delivery address to receive and sign for the goods. You must inspect goods supplied as soon as practicable after delivery and notify us within a reasonable period of time of delivery any alleged defect or failure to comply with the description of the goods. The goods are at your risk from the time of delivery and no liability will be accepted by us for damage or loss to the products after the time that the delivery document stating that the goods were received has been signed. Failing such notice you will be deemed to have accepted the products and it shall be conclusively presumed that the products are in accordance with the contract and free from any defect or damage, which would be apparent on examination.
All ‘standard’ deliveries are untracked and will be delivered by your local post office. Please note we are unable to speed up or escalate delays with your parcel. Orders may be delivered out of the provided timescale.
All ‘priority’ deliveries are fully tracked and will be delivered by a courier (DPD for UK, DHL for rest of world). We will ensure your order is delivered within the provided timescale.
Please ensure you select the correct delivery method.
When ordering products for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Our carriage rates may increase at any given time depending on the courier rates. While we endeavour not to reflect these prices to our customers, sometimes this may be unavoidable. Updated delivery information can be found on our Delivery Information page.
Goods obviously damaged in transit must be notified to us within 48 hours of receipt. You are advised to keep all packaging as that may be required in the event of a claim. We will require photographic evidence to escalate it with the courier.
If you have received your order but an item is missing, you have 48 hours from the date of receipt to notify us. After this time we will assume that you have received your package and all is in order. We advise checking the product description.
You must contact us within 7 days from the advised delivery date, if you have not received your order. Our customer service team will raise an investigation with our carrier. We will endeavour to respond to you within 7 working days with our finding (It could take 14-30 days for a claim to be investigated with the courier). Should your package arrive within the investigation period, please let us know by phone or email. Please note that we cannot be held responsible for items lost in the post due to an incorrect delivery address being provided.
After 30 days of the advised delivery date, we will assume that you have received your order. We are unable to escalate any orders mentioned as ‘not received’ after this time.
This policy does not affect your statutory rights.
All returns must contain a returns form. If you do not have a printer and are unable to print out our returns form, please ensure all details are included on your covering letter. Please click the Returns Form
We do suggest sending everything back so that we can test for any faults, however we do understand that sometimes this isn’t always possible, however if you’re returning a Homing Tag please ensure that it has been unregistered from the handset before sending it back, otherwise we’ll be unable to test it. If you’re unable to do so, we will require the Handset back.
We will give you 30-days to assess products bought directly from Loc8tor (this excludes any products purchased via promotions OR through third party websites), and if Tabcat doesn’t meet your requirements you can return within 30 days. Product returned must be in its original saleable condition and packaging along with any promotional items, gifts or goodwill gestures. Tags must also have their clear adhesive seal applied and product must be free from cat hair, in other words – products must be returned exactly how it was delivered/received, in order to receive a full refund. Before goods can be returned you must fill out a returns form in order that we can track it accurately. Please ensure that your returns form is included with your returned item so that you can be credited appropriately. Items being returned should use a suitably packed, insured and sent using a traceable carriage method. Items need to be returned within 30 days of purchase. In all cases customers will be responsible for any duties or charges incurred in the return of goods. Where the original purchase had the delivery charge waived (‘Free Delivery’), you may be charged the delivery cost originally waived. We reserve the right to charge a restocking fee for unused, unopened items returned and accepted by Loc8tor after the 30 day return period. For items that are returned open or with missing or damaged parts other than manufacture faults, we reserve the right to charge a restocking fee, and an amount to cover the cost of the damaged / missing item. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the event of Loc8tor sending you a replacement for a damaged, defective or wrong item, you must return the damaged, defective or wrong item to us within 30 days of receipt of the replacement. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item within this time period.
If you are returning a pack because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your reasonable delivery costs of returning it to us to a limit of £10 per pack. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. In the event of a refund requested which includes a FREE promotional gift with order we reserve the right to charge for the free gift at it’s advertised value if not returned.
Loc8tor Ltd warrants to the original purchaser that this product shall be free from significant defects in hardware and workmanship for 2 years beginning on the date of purchase as shown on your receipt. Should the product need to be returned it must be sent directly back to the original place of purchase to be processed. Proof of purchase must accompany the returned product. If purchased direct from Loc8tor Ltd a returns form is required. The product must be returned by signed delivery in suitable protective packaging. This warranty does not apply to product that has been subject to abuse, misuse, negligence, tampering or has been modified in any way, including damage to the exterior product or accessories supplied . All items returned will be checked for any damage or defective hardware faults. Without prejudice to your rights Loc8tor Ltd may replace a defective product or issue a credit note against future purchases. No other warranties, express or implied are made. Loc8tor Ltd shall not be liable for any special, incidental or consequential damages whether or not the purpose for which you purchased the product was made known to Loc8tor Ltd, the retailer or otherwise. Your statutory rights are not affected in any way.
Where we send you a replacement or goodwill gesture and you keep the original faulty goods, you are unable to be raise or return the original faulty item again for another replacement or refund. You can only claim for an item once.
Please check to ensure collar is not too loose or tight to avoid rubbing. When adjusting the collar, you must leave enough space to be able to slide two fingers between the collar and your cat’s neck to avoid injury, or two-three fingers for long hair cats. Owners should be aware of how to fit a collar correctly and it is owners responsibility to choose the correct collar for their cat. For your cats comfort we recommend the collar/Tabcat is removed once a month and checked.
We recommend removing the tag form the silicone case every three months to extract cat hair from the case and inside the tag. When removing you must also check for scratches, bite marks or damage caused by your cat to the silicone case. If any damage has incurred, we recommend replacing. (Replacement cases can be purchased via our website). The duration of the silicone case depends on your cat.
It is your responsibility to ensure that the correct goods and correct model are ordered for your purposes. In some circumstances, the capability we specify and advertise of the product may not match that of our published specifications elsewhere, often due to international variations. Please, therefore, refer to our site for the specification. This may also apply to specifications listed within any packaging and user guide/manuals supplied which may not apply to your particular product, either due to product development, varying models, specification change or local variations.
To the fullest extent permissible by law, we will not be liable for damages arising out of or in connection with the provision of products and/or services or the use of our site. Whilst this is a comprehensive limitation of liability applying to any and all losses, damages or costs of any kind including (without limitation) direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties, we do not limit our liability if death or personal injury results from our negligence.
Whilst we will use our reasonable endeavours to complete our obligations under this agreement, we will not be liable to you or be deemed to be in breach of this agreement if we need to cancel this agreement due to our inability to secure labour, materials or supplies or as a result of any act of God, war, strike or other labour dispute, fire, flood, drought, legislation, criminal damage, equipment or technical failures, including the unavailability of third party telecommunications, services, lines or other equipment, or other causes beyond our control.
This Agreement will be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
As part of the WEEE Regulations, we offer a free take-back service at the end of your electrical product’s life. We will deal with the WEEE in accordance with the WEEE Regulations in relation to the treatment, recycling & recovery and environmentally sound disposal of WEEE. Please contact us to arrange this on +44 (0) 20 8207 0880 or email: [email protected]
Loc8tor Ltd sells their products to the purchaser on the contractual understanding that neither the whole or part of any of the technology which Loc8tor have developed within any of their products will be used on or incorporated in, whether in total or as part of any other product in the field of RFID or GPS save by agreement by an authorized employee of Loc8tor LTD and then only as specified by a written agreement or license to do so.